Item Drop-Off
Consignors should bring all items to Christian Fellowship Church the Friday before the sale, between 5:30 p.m. and 8:00 p.m. Consignors must check in by 7:30 p.m., unless you have only a few items. Items must be dropped off by 7:55 p.m. and all consignors must leave the building by 8:00 p.m. The drop-off volunteers need time to finalize organization of the sales floor and be finished by the end of their shift. Please plan to arrive with plenty of time to drop off all items. Do not bring items to the school except during these times. Any items dropped at the school before or after that time will not be put out on the floor.
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It is strongly suggested that volunteers working a shift on Friday evening enlist the help of family or friends to drop off their items during the 5:30 p.m. - 8:00 p.m. time frame. If this is not possible, volunteers must drop-off their items before their shift, starting at 4:30 p.m. Each consignor should plan ahead, being sure to have enough time to drop-off all items and start their shift on time. It is important that everyone leaves Ashburn Elementary School on time. It will be impossible for consignors working the second shift to finish bringing in merchandise after their shift. Please, be sure to be organized in order to have a quick drop-off.
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Consignors must check in before bringing any items into the building. Please come to check-in empty handed, it might take a few minutes to get through the line. Consignors will be given a short explanation of the drop-off locations.
On the next trip inside, go to the Quality Control Area where volunteers will be checking that tags adhere to the guidelines in the Tag Guidelines, as well as assessing the quality of your items. Please bring an armload or a boxful of items to show to our volunteers. After receiving a sticker from a Quality Control volunteer, consignors proceed to drop-off their items through the designated doors.
Bring all large items (anything that cannot be carried easily in one hand - for example, strollers, car seats, and high chairs) back to the Quality Control area. Quality Control volunteers will retag these large items. The tag prepared by the consignor will be placed on a special Large Item Tag by one of our volunteers before it is placed on the sales floor. It is not necessary to wait as the items are retagged. However, we suggest that all consignors with large items come back to Quality Control area before leaving to check that their items have been properly tagged. Any items that cannot be placed on the sales floor must be taken back on Friday night (anything on the Items Not Accepted for Consignment page).
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Please ask a floor volunteer for help if you have any questions about drop-off! Tagged items not properly placed will not be sold.
Item Pick-Up
All unsold items must be picked up between 2:30 p.m. - 3:00 p.m. on the day of the sale. CFC MOPS will not return any items that are not picked up. Items that have not been picked up by 3:00 p.m. on the day of the sale will become part of the Dollar Dash or be donated to charity.
When you arrive for consignor pick-up, please enter and exit only through the same door that you used for Drop-Off (by the cashier area). There will be volunteers on hand to check you in as a consignor and give you a name tag with your consignor number. Any items you are picking-up with be checked to ensure that the number on the tags matches your consignor number. Because there are only 30 minutes for pick-up, you may start lining up outside the Drop-Off/Pick-Up area at 2:15 p.m. to start the check-in process and receive your consignor number tag.
It is the consignor's responsibility to check all areas to pick-up their items. This includes the lost tag area. Clothing is the only item that we will attempt to sort. All other items, including books, videos, toys, equipment, etc., will be left unsorted for consignor pick-up. Generally, most toys and equipment are easy to spot and most consignors do not return for books and videos so the volunteers' time is best spent sorting clothing. Although clean-up volunteers do their best to organize all items by consignor number, please look around. Ask a clean-up volunteer for assistance if necessary. We do our best to consolidate all items, however please double check for anything that is particularly important to you.
When you arrive at consignor pick-up, the racks will be marked by consignor number. Find the rack with your number on it & look for your clothing there. Please thoroughly check the entire rack to make sure you have retrieved all of your non-donated items.
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After the Sale
Consignor Payment: Consignor payment packages will consist of a Consignor Letter and a check. If you live outside of Ashburn, Brambleton, Cascades, Centreville, Chantilly, Great Falls, Herndon, Leesburg, Potomac Falls, Reston, or Sterling you may request to have your tags mailed to you (you must indicate this option when you register). Packages will be sent out in four to six weeks. If you are assessed a tag fee for not following the tag preparation guidelines, there will be a sheet explaining this charge.
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Returned Tags: Tags will be collected for all items sold during the sale. Tags will be available at Christian Fellowship Church for 4 weeks shortly after the sale. Once tags are ready for pick-up an email notification will be sent. Consignors may also choose to have their tags returned through the mail (If you live outside of Ashburn, Brambleton, Cascades, Centreville, Chantilly, Great Falls, Herndon, Leesburg, Potomac Falls, Reston, or Sterling). If a mailed tag packet is large, the excess postage will be deducted from the check. You must notify the Sale Coordinator via email by 3 days after the sale that you wish to have your tags mailed!
Missing Tags: We do our best to collect all the tags, however sometimes tags get lost. Sometimes in our rush to work quickly, a tag is never taken off the item. If you get home with an item that still has a tag or if a tag is returned to you that isn't yours, please contact the Sale Coordinator immediately. Some tags get detached from their item on the sales floor. If you find a tag on the sales floor, please tape it to the LOST TAGS Poster. We often find tags without consignor numbers. Or, a consignor incorrectly labeled a tag and it was impossible to sort it correctly. If there is a question about an item that is unaccounted for, please contact the Sale Coordinator. Sometimes, these tags can be found and added to the total.
We are working hard to prevent "shrinkage" at our sale. Several procedures have been instituted to check that all items have been purchased. For instance, Door Guards check receipts and the Large Item Hold Bay will only accept purchased merchandise. We have two people working at the cash register to help the process move quickly without making errors., but some items still disappear. If a tag cannot be located, the best option is to take the item as a tax deduction. All tags will be discarded 60 days following the date of the sale, so please be sure to address any discrepancies with your consignor check or tags within this time frame.
In order to mitigate some of these problems, we ask all consignors, volunteers, and purchasers to help. If a tag is found where it does not belong, please contact the Sale Coordinator and explain the situation. Also, if you see any shopper exhibiting suspicious behavior, please notify a red-shirted shift leader as soon as possible.
Missing Items
CFC MOPS and Christian Fellowship Church are not responsible for lost, missing, stolen, or damaged items following the sale. We do not keep or store any items that are not picked up following the sale. All unclaimed items are donated to charity. We are unable to compensate for any lost, missing, stolen, or damaged items.